What should I include?
App version, phone model, Android version, the screen involved, exact error text, steps to reproduce, and a screenshot or short recording.
Social Machine support
Help for the creator queue.
Troubleshooting for image intake, caption parsing, the seven-day schedule, Queue, themes, keyboard behavior, and TikTok connection readiness.
Contact Social Machine support
support@rusticbananastudio.app
Before emailing
Include evidence, not secrets.
Images do not appear
Confirm media access, try a supported image, and state whether it failed through Android Share or the Add Images picker.
The weekly calendar is incorrect
Include your timezone, the selected day, the expected slot, and whether auto-assignment or a custom time was used.
The login popup does not connect
The current test build does not have production TikTok Login Kit configured. The popup can be closed while local planning and Dry Run continue.
Never send secrets
Do not send TikTok passwords, access tokens, authorization codes, client secrets, keystore files, or signing passwords.